Frequently Asked Questions (FAQ's)

OZZI is a safety app that provides real-time alerts, updates, and maps on Apple and Android mobile phones. OZZI is a leading safety app for travel and at home. Individuals, families, and business travelers use OZZI to stay safe and making informed decisions worldwide.

OZZI works on both Apple and Android mobile phones. If using an Apple device, we recommend using OZZI on an iPhone X or newer. If using an Android device, we recommend using a Google Pixel 4, Samsung Galaxy S10 or newer.

There are several features within the OZZI safety app that keep you safer.

Safety Maps
OZZI’s exclusive safety maps help you avoid or prepare for unsafe areas. From simple pickpocketing to areas known for homicide and assault, OZZI details the safety of cities around the world.

Safety Alerts
OZZI’s safety alerts provide real-time information and advice for emerging crises. The severity levels of alerts range from information to critical. Some alerts help you avoid inconvenience and other alerts provide life-saving advice.

Safety Guides
OZZI’s safety guides are perfect for international travel safety. 9 details categories help you understand how to prepare for customs check points, public transit, and shopping. Our safety guides also help you understand local customs and provide advice on gestures that might cause offense. Safety guides help you save hours of preparation time when visiting new and familiar locations.

Panic Button
OZZI’s panic button connects you to local emergency services based on your location. Because some locations have separate contact numbers for police, fire, and medical emergencies, OZZI has a dedicated button for each service.

OZZI detects, maps, and notifies users of emergency incidents in every country and body of water on earth. Our coverage is most effective in major cities. Safety notifications for remote and maritime locations are available when an event will have a broad impact to safety.

Defense Grade Risk Intelligence
Our proprietary mix of Defense grade risk intelligence is derived from hundreds of thousands of global sources. With OZZI, you have access to safety data from satellites, local and federal governments, social media, and expert regional analysts.

7x24x365 Coverage
Our app is backed by four global security operations centers. This ensures you can access 24×7 real-time worldwide safety coverage anywhere you live, work, or travel. OZZI is the best safety app at home and while traveling.

Downloading and signing up for OZZI is free. To unlock all features of the OZZI safety app, a purchase is required. The free version previews the safety features available in OZZI.

When you upgrade to a paid plan, you get complete access to app contents, safety advice, and safety guides. All features are available after upgrading to a paid plan. The coverage area of your plan may vary and is based on your location or the Home City you select during signup.

When signing up for a paid OZZI plan, you can select State, Country, or World coverage. Each plan determines the coverage area for your OZZI membership. For example, if you define your Home City as Phoenix, Arizona, State coverage will provide safety benefits for the entire state of Arizona. Country coverage provides safety benefits for the entire United States. World coverage gives users benefits anywhere in the world.

The right plan depends on your lifestyle. Families in travel sports select the Country plan, while Nomads go with the World plan.

We collect basic personal details when you sign up for the app. When location sharing is enabled, you will be able to take advantage of all OZZI features.

To review how we use the information you share with OZZI, please review our privacy policy which can be found here: https://ozzi.app/app-privacy/

To receive alerts for all nearby risks and to ensure OZZI is always updated with the latest safety information, location permission must be set to ‘Always’ within OZZI. We recommend location sharing is configured to ‘Always Allow’ OZZI access to your device location.

To ensure location sharing does not excessively drain your battery, allow OZZI access to motion or fitness data so location sharing is not active when your device is stationary.

If location sharing is only available when the app is open, OZZI will only automatically refresh with nearby risk warnings while the app is in the foreground.

We do not sell or share your location details with anyone. To provide our services, some of your information is transmitted to providers who enable service delivery. You can learn more about our privacy policy at this link: https://ozzi.app/app-privacy/

Yes! OZZI has partnered with Trawick International to offer comprehensive travel insurance benefits for your next trip. Bundling OZZI with travel insurance is the safest way to travel.

OZZI helps you avoid dangerous situations, connects you with first responders in case of emergencies, and Trawick can help pay for expenses related to the unexpected. You can review travel insurance options at this link: https://ozzi.app/ultimate-travel-safety-insurance-mobile-app-protection/

Travel insurance is essential for ensuring peace of mind during your trips. Here are some key reasons why you should consider purchasing travel insurance:

Medical Emergencies: Unexpected illnesses or injuries can occur while traveling. Travel insurance can cover medical expenses, including hospital stays, doctor visits, and emergency medical evacuations.
Trip Cancellations and Interruptions: Life is unpredictable, and sometimes trips need to be canceled or cut short due to unforeseen events like illness, family emergencies, or severe weather. Travel insurance can reimburse non-refundable trip costs.
Lost or Delayed Baggage: Travel insurance can help replace essential items if your baggage is lost, stolen, or delayed, ensuring you have what you need until your luggage is recovered.
Travel Delays: Flights and other transportation can be delayed for various reasons, potentially leading to additional expenses for accommodations, meals, and transportation. Travel insurance can cover these unexpected costs.
Assistance Services: Our travel insurance plans offer 24/7 assistance services that can help with emergency travel arrangements, finding medical facilities, or even replacing lost passports.
Coverage for COVID-19: In the current global climate, some travel insurance policies offer specific coverage for COVID-19-related medical expenses, trip cancellations, and quarantine costs.

By investing in travel insurance, you protect yourself from financial risks and potential inconveniences, ensuring a smoother and more enjoyable travel experience.

Choosing the right travel insurance plan depends on your specific needs, travel plans, and personal circumstances. Here are some factors to consider to help you select the most suitable plan:

1. Type of Trip: Are you taking a short domestic trip, a long international vacation, or a multi-trip journey throughout the year? Some plans are better suited for single trips, while others offer annual coverage for frequent travelers.
2. Destination: Your travel destination can influence the type of coverage you need. For example, traveling to a country with high medical costs may require a plan with higher medical coverage limits.
3. Activities Planned: If you plan on participating in adventurous activities like skiing, scuba diving, or hiking, ensure your plan covers these activities. Some policies exclude certain high-risk activities, while others offer specialized coverage.
4. Health and Age: Consider your health and age when selecting a plan. Some plans offer better coverage for seniors, while others may provide additional benefits for families traveling with children.
5. Coverage Needs: Determine what aspects of coverage are most important to you:
   • Medical Coverage: Essential for international travel to cover potential medical expenses and emergency evacuations.
   • Trip Cancellation/Interruption: Important if you have significant prepaid and non-refundable trip costs.
   • Baggage and Personal Belongings: Useful if you’re carrying valuable items.
   • Travel Delay: Can help cover additional expenses if your trip is delayed.
6. Budget: Compare the cost of different plans and what they offer. While it’s important to stay within your budget, ensure the plan provides adequate coverage for your needs.
7. Pre-existing Conditions: If you have pre-existing medical conditions, look for plans that offer coverage for these conditions. Some policies may exclude them or require an additional premium.
8. Policy Flexibility: Look for plans that allow you to customize coverage options or offer flexibility in case your plans change.
9. Customer Reviews and Reputation: Research customer reviews and the reputation of the insurance provider. Choose a provider known for good customer service and hassle-free claims processing.

By carefully evaluating these factors, you can choose a travel insurance plan that best fits your needs and ensures a worry-free travel experience. If you need further assistance, our customer support team is here to help you select the perfect plan for your journey.

Yes. Using our online quote portal, you can build a custom group policy for up to 10 travelers. Find a policy that is right for you at this link: https://ozzi.app/ultimate-travel-safety-insurance-mobile-app-protection/

If you require a customized quote for groups larger than 10, please contact us directly at groups@ozzi.app.

It’s best to purchase travel insurance as soon as you book your trip. Here’s why timing is important:

1. Trip Cancellation Coverage: By buying insurance early, you secure coverage for trip cancellation benefits right away. This means if you need to cancel your trip due to covered reasons (such as illness, injury, or unforeseen events), you can get reimbursed for non-refundable expenses.
2. Pre-existing Medical Conditions: Many travel insurance policies offer coverage for pre-existing medical conditions if the insurance is purchased within a certain time frame after making the initial trip deposit (usually within 10-21 days). Buying early ensures you’re eligible for this coverage.
3. Weather-Related Issues: If you’re traveling during a season prone to hurricanes or other severe weather, purchasing insurance early can protect you from disruptions caused by these events, provided the insurance is bought before the weather event is named.
4. Travel Supplier Financial Default: Some policies cover financial default of travel suppliers, such as airlines, cruise lines, or tour operators. This coverage is often only available if you buy insurance soon after making your first trip payment.
5. Peace of Mind: Purchasing travel insurance as soon as you book your trip gives you peace of mind, knowing you’re protected from unforeseen circumstances that could affect your travel plans.

While you can purchase travel insurance up until the day before you leave, it’s advisable to buy it as soon as possible to take full advantage of the coverage options available. This ensures you’re protected from the moment you start planning your trip.

Duty of Care refers to the legal and moral obligation of employers to ensure the safety and well-being of their employees, especially when they are traveling for business. This encompasses a range of responsibilities to protect employees from potential risks and provide support in case of emergencies.

OZZI delivers government grade risk intelligence in a self-service mobile app experience to fulfill basic risk assessment and guidelines for safe travel for individuals and small or medium sized businesses.

To provide a more comprehensive duty of care experience to your employees, students, or parishioners we recommend pairing OZZI with a travel insurance policy from Trawick International.

If you would like to discuss how OZZI can help your organization fulfill Duty of Care requirements, send us an email to smallbiz@ozzi.app.  

To cancel your active OZZI subscription, you’ll need to manage it through the platform you originally used to subscribe (Apple App Store or Google Play Store). Please note that OZZI does not control the subscription cancellation process.

• Apple Users: Follow the steps outlined in Apple’s support guide here.
• Android Users: Refer to Google Play’s instructions here.

To delete your OZZI account, follow these steps directly in the OZZI app:

1. Open the app and log into your account.
2. Go to the Settings menu.
3. Tap Account & Subscription.
4. Select DELETE MY ACCOUNT and confirm the action.

Once confirmed, your account will be permanently deleted.